Last updated: 19th January 2024.

These terms and conditions apply to your use of the website and application of Quantity Kitchens hosted atquantitykitchens.com and through Google Playstore Application but does not apply to any third party websites that may be linked to them, or any relationships you may have with the businesses listed on Quantity Kitchens.

The terms "WE", "OUR" and "US" refer to Quantity Kitchen and the terms "YOU", "YOUR" and "USER" refer to you, as a user of Quantity Kitchen. The term "PERSONAL INFORMATION" means information that you provide to us
which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information.

You accept that these Terms and Conditions will apply to you when you use our website or app, and you give us permission to claim all our rights arising out of the said terms and conditions. Please do not use our website or application if you disagree with these terms.

Ordering and Payment

By creating an order through our website or app you are agreeing that the payment made against the order is a valid mode of payment out of the available options in our website or app. After the payment is complete, we should
reserve the right to confirm or cancel the order received for any reason that we find suitable. We also reserve the right to cancel the order placed/created without specifically stating the reason for the same.

Delivery and Cancellation

By agreeing to these terms and conditions you are allowing us to deliver between the times (whatever option is selected) as decided and pre-informed to the you which may vary depending on the availability of the services and other factors. We should ensure through the policy to take every effort to deliver the order on time but we must not guarantee the delivery time. Also, in case of cancellation, you will be provided with the time frames within which you must cancel the order which will be done by bearing certain chargeable cancellation fees. Any order cancelled after the prescribed time frame must not be refundable.

Refunds

After the services are rendered to the you or any damage claimed by the you there shall be no refund initiated in your name from Quantity Kitchens. If there is any dissatisfaction on your part, we shall always take the feedback and work on the same. In exceptional circumstances we agree to compensate you with a coupon which shall be useable/redeemable on the next order from you. Non-warranted or non-complied refunds won’t be entertained.

Disclaimer of Warranties

By agreeing to these terms and conditions you are agreeing to all the disclaimers and warranties available on our website and application as the user of the same.

Limitation of Liability

To the fullest extent permissible by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of the website or the App or the information, content, materials, or products included therein. This includes but is not limited to damages for loss of profits, goodwill, use, data, or other intangible losses. You through these terms and conditions must waive off the liability on us irrevocably and unconditionally and release us from any liability, claims, actions and cause of actions arising out of or related to any damage, loss, illness, death or injury sustained by any person in connection with any food or service provided by us directly or indirectly.

Catering performance and liability

Through this policy, you are agreeing that the caterer will be liable only in case of non-performance or any breach in the contract between you and the caterer and not for any other situation arising out of the issues in the quality of the services provided by the caterer. While inviting the Quantity Kitchen the user agrees that he/she will be liable/responsible for the damages, theft, breakage and/ or loss at or to the premises of the user while rendering the catering services.

Lock-in amount

In case of bulk order or huge order the Quantity Kitchens reserve all the rights to secure the amount (advance) from the you which shall be 75% of the total amount of the order created by you. Quantity Kitchens also reserve all rights to return the advance amount after necessary deductions in case of cancellation or any unforeseen circumstances. In case of regular/standard orders the advance amount will be merely a booking price and the final bill of the user may vary subject to the cost of commodities in the market which will be notified to the user.
Also, in case after the notification of such a price hike if the user cancels the order, Quantity Kitchens reserve the right to keep the advance amount and shall be refunding 20% of the advance made.

Permissions and authorization

In case of full catering services availed by the user, the user must be the one liable and responsible for taking all necessary permission and authorization from the concerned authority/society/property owner/premiss in charge/administrator/office or officer in charge/any other concerned person or authority. In case of non- compliance with any such permission or authorization, we shall not be held liable for any consequences which arise out of the situation.

Provision for water

If the user is opting for the full catering services then the user shall make the arrangement for clean water for cooking and cleaning for the service providers (us) and any damages, losses, illness, or any such caused to any person due to the use of such unclean water if provided will be the responsibility and liability of the user. Similarly, in case a user does not avail of the serving of mineral water/purified water and serves regular tap water through our catering services or through any other method then in that condition the whole and sole responsibility
of all risks involved in such a situation will be of the user as explained above.

Safety and Security

In case user is availing the catering services, the user must make necessary arrangements for the safety and security of all the guests and people involved in the event including our staff whom all will be available at the disposal of the user at the venue. The user must also make sure that all the necessary safety norms required for any event as desired by the user are being followed and available at the venue.